Mobile / Casino
These terms set out the rules that apply when you access tecapp11 and use your account. Whether you deposit through Nagad, browse the lobby, or contact support, these conditions govern how we operate and what you can expect from us — and what we expect from you. Access depends on your local law and eligible region.
When you create an account on tecapp11, you enter into an agreement with us that covers every interaction on the platform — from your first login to any transaction you make through Nagad or Upay. These terms apply to all account holders in eligible regions where access is permitted under local law. We do not make representations about legality in jurisdictions where online gaming is restricted; it is your responsibility to confirm that access is lawful where you are located. We may update these terms at any time. Continued use of your account after an update means you accept the revised terms. If you disagree with any change, you should stop using the platform and contact our support team to close your account. Material changes will be communicated through your registered account notification channel. These terms do not override any applicable local consumer protection laws that cannot be excluded by contract. Where a clause is found unenforceable, the remaining terms continue in full effect. Your account data, transaction records, and communication history are subject to our data handling practices described in the relevant policy section below.
Understanding the boundaries of this policy helps you know exactly what falls under our agreement and what sits outside it.
These terms cover how you log in, maintain, and close your account. This includes device continuity across mobile and browser sessions, password resets, and any identity verification steps shown in your account settings.
Deposits and withdrawals processed through Nagad or Upay fall within this policy. Transaction limits, processing steps, and wallet verification requirements are shown inside your account at the time of each transaction.
The games, lobby pages, and promotional notices published on tecapp11 are covered by these terms. Content is subject to change. Game availability depends on your region and the studios whose titles appear in the lobby.
Payment processors, game studios such as JDB, CQ9, and Habanero, and any external links are not governed by these terms. Their own policies apply. We are not responsible for third-party service interruptions or policy changes.
You have several practical options when it comes to managing your account and the data associated with it. You can review your transaction history directly from the account dashboard — every deposit and withdrawal processed through Nagad or Upay is logged there with a timestamp and status. If any account detail is incorrect, such as a registered mobile number or email address, you can update it through the account settings page by following the fields and verification steps shown. If you believe a transaction record is wrong, raise it with our support team using the contact routes listed on the site. We will investigate and respond through the same channel you used. You can also request that your account be closed at any time by contacting support. Closure requests are handled according to the steps shown in the account help section. We do not retain active session data after an account is closed, subject to any legal retention obligations that apply in your region.
Open the transaction history section in your account to see a full log of deposits, withdrawals, and account activity. Each entry shows the method used, such as Nagad or Upay, along with the date and current status.
Account details including your registered contact information can be updated from the settings page. Follow the verification steps shown there. Some changes may require identity confirmation before they take effect.
If something in your account does not look right, contact support through the routes published on the site. Include your account reference and a description of the issue so we can locate the relevant record quickly.
You can ask us to close your account at any time. Contact support and we will walk you through the steps. Any pending transactions will be resolved before closure is finalised, in line with the process shown in your account.
If you have a question about these terms or need to act on any right described above, use the contact routes published on the site. We do not list operating hours or response times we cannot verify.
Open the chat widget from any page on tecapp11 to reach the support team directly. Use this route for account questions, transaction queries, or anything related to these terms.
Send your query to the support email address listed in the help section of your account. Include your account reference so we can locate your records without delay.
The help centre on the site covers common account and policy questions. Check there first — many terms-related questions are answered without needing to contact the team directly.
We take the handling of your information seriously and apply consistent practices across all account types.
Account data including your registered details, session records, and transaction history is stored and processed in line with our data policy. We do not sell your personal information to third parties. Access to your data is restricted to authorised team members with a legitimate operational need.
We use cookies to maintain your session across pages and devices. This means your lobby position and account state carry over when you return on a different device or browser. You can manage cookie preferences through your browser settings, though some functions depend on session cookies to work correctly.
Your account is protected by the login credentials you set. We recommend using a unique password and not sharing your login details. If you suspect unauthorised access, contact support immediately using the live chat or email route listed on the site.
We retain account and transaction records for as long as required by applicable law or our operational obligations. If you want to request a change to how your data is handled, or ask what we hold, contact support through the published routes and we will respond through the same channel.
Answers to the questions we hear most often about how these terms work and what they mean for your account.
These terms apply to anyone who creates and uses an account on tecapp11. Access is limited to eligible regions where use of the platform is permitted under local law. If you are unsure whether access is lawful where you are, check your local regulations before creating an account.
Yes. We may update these terms at any time. When we do, the revised version will be published on this page. Continuing to use your account after a change means you accept the updated terms. If you do not agree, contact support to close your account before the change takes effect.
Log in and open the transaction history section of your account dashboard. Every deposit and withdrawal processed through Nagad or Upay is listed there with a date, amount, and status. If a record looks incorrect, contact support through live chat or email with your account reference.
When your account is closed, we stop retaining active session data. Some records may be kept for a period required by applicable law or our operational obligations. Contact support if you want to know specifically what is retained and for how long after closure.
Go to the account settings page and follow the fields shown there. Some changes, such as updating your registered mobile number, require a verification step before they are saved. If you cannot complete the update yourself, contact support and we will assist through the published contact routes.
Use the live chat widget on any page of the site, or send an email to the address listed in your account help section. Include your account reference in any message so we can locate your records and respond accurately. The help centre also covers many common policy questions.